Ryan J. Dedmon, M.A.
Founder

rsz_2015-06-11_075504In 2002, I started my law enforcement career as a college intern before my hiring as a cadet. In 2005, I promoted to a police communications operator and answered 9-1-1 calls for nearly ten years. During my service, I had the honor of working with some of the finest men and women in emergency communications in Southern California.

I had the opportunity to design, develop, implement, and supervise different programs to build relations with the city I served. For several years, I taught a class at the department’s Citizen Academy, training citizens how to call 9-1-1 along with other emergency reporting tips. I created the Greeting Card Project that allowed the department to send condolence cards to express deepest sympathy to agencies across the nation who lost officers in the line of duty. I created the Proclamation Project, a public awards program which honored children who did an extraordinary job calling 9-1-1 to request emergency assistance. I coordinated an educational program in which police and fire dispatchers visited local elementary schools and held assemblies to teach children about the 9-1-1 Emergency System. I made regular public presentations for Neighborhood Watch groups throughout the city. I also served on the department’s Social Media Team, responsible for sharing important information with the public through various social media channels.

I accomplished the highest honors for my work during my tenure. In 2012, the Southern California Chapter of the Association of Public-Safety Communications Officials (APCO), named me “Telecommunicator of the Year”, the organization’s highest honor for public-safety dispatchers in Southern California. I received the department’s community service award two years in a row for strengthening relationships with the community through programs, service, and education. I have been publicly recognized by the American Legion Society and the non-profit organization 9-1-1 For Kids.

rsz_2014-01-25_154754In the last year of my employment, I handled two different suicide calls, both by gunshot. After the second incident, I had difficulty coping with those calls as they were mentally and emotionally taxing. After much thought and consideration, I respectfully and voluntarily resigned my position in November 2013. You can read more about my story here: My Story of Survival (Part 1) – Police Suicide Survivors.

I currently serve as the Outreach Director for the 911 Training Institute, a private consulting firm that provides training services to police and fire departments to help dispatchers optimize their overall health and work productivity. I am also an Instructor for Kim Turner, LLC, a private firm that provides various training classes for dispatchers and police officers. Lastly, I am also an Adjunct Instructor at the Regional Criminal Justice Training Center at Golden West College (Huntington Beach, CA).

I hold a California POST Academy Instructor Certificate, as well as a California POST Public-Safety Dispatcher Certificate.  I have a Master’s degree in Forensic Psychology from Argosy University and a Bachelor’s degree in Sociology from Biola University. I blend my education and experience behind the console to help dispatchers and police officers battle acute stress, post-traumatic stress, and compassion fatigue.