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11 05, 2015

Emergency Dispatch Conference Draws Hundreds of 911 Professionals

By |May 11th, 2015|Law Enforcement Training, Public Education|0 Comments

A record-setting number of 911 professionals attended the International Academies of Emergency Dispatch annual Navigator Conference. […]

14 04, 2015

For Those Who Wear the Headset: The Thin Gold Line

By |April 14th, 2015|Opinion, Public Education, Public Recognition and Honors|7 Comments

To the unsung heroes in dispatch communications who answer emergency phone calls… we call you, “The Thin Gold Line”. […]

24 11, 2014

Old Habits Die Hard for Law Enforcement

By |November 24th, 2014|Opinion, Public Education|0 Comments

Last week, I tried to call my parents on the land-line at their house, but the line was busy.  I waited a few minutes and called back.  Still busy.  And without even thinking about it, I hung up and dialed “0” for the operator.  It was not until a female voice answered, “Operator, how may I help you?”, that I came to my senses and realized what I was doing.  […]

12 10, 2014

Exercise the Demons and Experience the Benefits

By |October 12th, 2014|Law Enforcement Training, Public Education|0 Comments

I am a gym rat; always have been.  And I know my father is to blame for it.  But the active lifestyle my father instilled in me followed me into my law enforcement career and ultimately helped save me. […]

25 09, 2014

Calls from 9-1-1: “Does anyone else have Bush?”

By |September 25th, 2014|Law Enforcement Training, Opinion, Public Education|0 Comments

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

6 09, 2014

Calls from 9-1-1: The Taggers

By |September 6th, 2014|Law Enforcement Training, Opinion, Public Education|0 Comments

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

28 06, 2014

My Story of Survival (Conclusion): Identity Lost and Found

By |June 28th, 2014|Law Enforcement Training, Opinion, Public Education|6 Comments

I always thought I would be the person to have 30 years of service in law enforcement before ending my career, maybe not all as a dispatcher but in some capacity of public service. All the officers working on my last day would line up their units with the overhead lights on and give me a final “signing off” over the radio… or at least that is how it played out in my mind. Instead, my resignation was just the opposite. […]

9 03, 2014

My Story of Survival (Part 3): The Journey to Healing

By |March 9th, 2014|Law Enforcement Training, Opinion, Public Education|2 Comments

“Out of suffering have emerged the strongest of souls; the most massive characters are seared with scars.”    – Author Unknown […]

16 01, 2014

My Story of Survival (Part 2): Voices Never Forgotten

By |January 16th, 2014|Law Enforcement Training, Opinion, Public Education|3 Comments

As a former police dispatcher, I spoke to a lot of people. And after only a year working at a busy agency, I had heard it all: shootings, stabbings, rapes, robberies, assaults, domestic violence, and very interesting combinations of all of the above. They became routine in a single shift.  However, suicide calls were always the toughest. […]

5 01, 2014

My Story of Survival (Part 1): Police Suicide Survivors

By |January 5th, 2014|Law Enforcement Training, Opinion, Public Education|2 Comments

In Remembrance of Anaheim Police (CA) Officer Kathy Johnson, 1971-2006 […]