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11 08, 2015

Behind the Badge OC Spotlights Operation 10-8 Founder, Ryan Dedmon, in Feature Article

By |August 11th, 2015|Law Enforcement Training, Opinion, Public Education|0 Comments

Operation 10-8 was spotlighted in a feature article published on Behind the Badge OC. […]

24 07, 2015

Calls from 9-1-1: 4-0-0-0

By |July 24th, 2015|Calls from 9-1-1, Opinion|0 Comments

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

10 07, 2015

Calls from 9-1-1: “My homie just stabbed me so I shot him”

By |July 10th, 2015|Opinion|1 Comment

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

23 06, 2015

Common Misconceptions about 911 Emergency Dispatchers

By |June 23rd, 2015|Opinion, Public Education|41 Comments

9-1-1… the phone number dialed in North America for emergency police, fire, or medical services.  Everyone knows the phone number, but not everyone knows what happens when you call it.  Even less is known about the people who answer those calls: emergency dispatchers. […]

14 04, 2015

For Those Who Wear the Headset: The Thin Gold Line

By |April 14th, 2015|Opinion, Public Education, Public Recognition and Honors|7 Comments

To the unsung heroes in dispatch communications who answer emergency phone calls… we call you, “The Thin Gold Line”. […]

27 03, 2015

Ode’ to CMP1

By |March 27th, 2015|Opinion|0 Comments

All dispatchers have a favorite work station in their communications center.  Here is a special tribute to the station I once called mine for so many years. […]

1 03, 2015

Finding My Happy Place Somewhere Sunny and 75

By |March 1st, 2015|Law Enforcement Training, Opinion|0 Comments

Sunrise at Huntington Beach, CA Living in Southern California has its advantages.  For me, it is the beach; that is my happy place. […]

18 02, 2015

Dispatchers Must Find a “Happy Place” for Emotional Survival

By |February 18th, 2015|Law Enforcement Training, Opinion|9 Comments

With all the stress and heartache that comes with a career in emergency communications, it is absolutely vital to find an escape in order to survive. […]

23 12, 2014

Calls from 9-1-1: White Christmas

By |December 23rd, 2014|Opinion|1 Comment

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

24 11, 2014

Old Habits Die Hard for Law Enforcement

By |November 24th, 2014|Opinion, Public Education|0 Comments

Last week, I tried to call my parents on the land-line at their house, but the line was busy.  I waited a few minutes and called back.  Still busy.  And without even thinking about it, I hung up and dialed “0” for the operator.  It was not until a female voice answered, “Operator, how may I help you?”, that I came to my senses and realized what I was doing.  […]