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12 10, 2014

Exercise the Demons and Experience the Benefits

By |October 12th, 2014|Law Enforcement Training, Public Education|0 Comments

I am a gym rat; always have been.  And I know my father is to blame for it.  But the active lifestyle my father instilled in me followed me into my law enforcement career and ultimately helped save me. […]

25 09, 2014

Calls from 9-1-1: “Does anyone else have Bush?”

By |September 25th, 2014|Law Enforcement Training, Opinion, Public Education|0 Comments

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

6 09, 2014

Calls from 9-1-1: The Taggers

By |September 6th, 2014|Law Enforcement Training, Opinion, Public Education|0 Comments

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

28 06, 2014

My Story of Survival (Conclusion): Identity Lost and Found

By |June 28th, 2014|Law Enforcement Training, Opinion, Public Education|5 Comments

I always thought I would be the person to have 30 years of service in law enforcement before ending my career, maybe not all as a dispatcher but in some capacity of public service. All the officers working on my last day would line up their units with the overhead lights on and give me a final “signing off” over the radio… or at least that is how it played out in my mind. Instead, my resignation was just the opposite. […]

9 03, 2014

My Story of Survival (Part 3): The Journey to Healing

By |March 9th, 2014|Law Enforcement Training, Opinion, Public Education|2 Comments

“Out of suffering have emerged the strongest of souls; the most massive characters are seared with scars.”    – Author Unknown […]

16 01, 2014

My Story of Survival (Part 2): Voices Never Forgotten

By |January 16th, 2014|Law Enforcement Training, Opinion, Public Education|2 Comments

As a former police dispatcher, I spoke to a lot of people. And after only a year working at a busy agency, I had heard it all: shootings, stabbings, rapes, robberies, assaults, domestic violence, and very interesting combinations of all of the above. They became routine in a single shift.  However, suicide calls were always the toughest. […]

5 01, 2014

My Story of Survival (Part 1): Police Suicide Survivors

By |January 5th, 2014|Law Enforcement Training, Opinion, Public Education|1 Comment

In Remembrance of Anaheim Police (CA) Officer Kathy Johnson, 1971-2006 […]

8 09, 2013

The Customer Service Challenge: Police vs. Nordstrom

By |September 8th, 2013|Law Enforcement Training|1 Comment

“The Customer is Always Right” has long been a cliche’ used in the customer service industry, prompting businesses in the private sector to provide the highest quality of professional service to meet customer satisfaction.  So how can we apply this principle to law enforcement without turning police agencies into Nordtroms? […]

26 04, 2013

New Dispatchers in Southern California Graduate Dispatch Academy

By |April 26th, 2013|Law Enforcement Training, Public Education|1 Comment

Last week, several newly hired police dispatchers in Southern California graduated from a dispatch academy, a rigorous 3-week training course designed to prepare new dispatchers for the job ahead of them.  The Golden West College Criminal Justice Training Center in Huntington Beach, CA, hosted the academy which was taught by several seasoned instructors.  […]

14 04, 2013

2013 Baker to Vegas Challenge Cup Relay

By |April 14th, 2013|Law Enforcement Training, Opinion|0 Comments

Law enforcement agencies from all around the world gathered in the California desert this weekend for the 2013 Baker to Vegas Challenge Cup Relay. […]