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28 05, 2018

2018 Michigan APCO-NENA Joint Conference

By |May 28th, 2018|Law Enforcement Training, Opinion|0 Comments

Last week nearly 300 9-1-1 professionals in the great State of Michigan took over the Mission Point Resort on Mackinac Island for the Inaugural Joint Conference between the state’s chapters of the Association of Public-Safety Communications Officials International (APCO) and the National Emergency Number Association (NENA). I was honored to spend the week with them. […]

21 09, 2017

Who Decides if You have a Bad Day at Work?

By |September 21st, 2017|Law Enforcement Training, Mental Health, Opinion|2 Comments

Phone lines do not stop ringing; radio transmissions feel never-ending. 9-1-1 callers do not have emergencies; police officers, firefighters, and EMTs respond to calls for service not even public-safety related. […]

16 08, 2017

The Smile in Your Voice: Improving Interpersonal Skills for 911 Dispatchers

By |August 16th, 2017|Law Enforcement Training|0 Comments

By improving interpersonal skills, 911 dispatchers can let callers hear the smile in their voices to improve communication and relationships with callers. […]

11 02, 2016

Yoga 101 for 911 Dispatchers

By |February 11th, 2016|Law Enforcement Training, Mental Health, Wellness|0 Comments

Meditate on this: yoga can help emergency dispatchers deal with stress. […]

6 01, 2016

Stress in Public-Safety: Is the glass half-full or half-empty?

By |January 6th, 2016|Law Enforcement Training, Mental Health|0 Comments

When you see the picture of the glass in its captured state, the age-old question first comes to mind: “Is the glass half-full or half-empty?” […]

2 10, 2015

Virtual Research Conference Raises Wellness Awareness for 911 Dispatchers

By |October 2nd, 2015|Law Enforcement Training, Opinion, Public Education|0 Comments

Behavioral science researchers, and mental health professionals came together for a virtual conference on stress, resiliency, health, and wellness for emergency dispatchers. […]

11 08, 2015

Behind the Badge OC Spotlights Operation 10-8 Founder, Ryan Dedmon, in Feature Article

By |August 11th, 2015|Law Enforcement Training, Opinion, Public Education|0 Comments

Operation 10-8 was spotlighted in a feature article published on Behind the Badge OC. […]

11 05, 2015

Emergency Dispatch Conference Draws Hundreds of 911 Professionals

By |May 11th, 2015|Law Enforcement Training, Public Education|0 Comments

A record-setting number of 911 professionals attended the International Academies of Emergency Dispatch annual Navigator Conference. […]

1 03, 2015

Finding My Happy Place Somewhere Sunny and 75

By |March 1st, 2015|Law Enforcement Training, Opinion|0 Comments

Sunrise at Huntington Beach, CA Living in Southern California has its advantages.  For me, it is the beach; that is my happy place. […]

18 02, 2015

Dispatchers Must Find a “Happy Place” for Emotional Survival

By |February 18th, 2015|Law Enforcement Training, Opinion|10 Comments

With all the stress and heartache that comes with a career in emergency communications, it is absolutely vital to find an escape in order to survive. […]