My Story of Survival (Conclusion): Identity Lost and Found

I always thought I would be the person to have 30 years of service in law enforcement before ending my career, maybe not all as a dispatcher but in some capacity of public service. All the officers working on my last day would line up their units with the overhead lights on and give me a final “signing off” over the radio… or at least that is how it played out in my mind. Instead, my resignation was just the opposite. […]

My Story of Survival (Part 3): The Journey to Healing

“Out of suffering have emerged the strongest of souls; the most massive characters are seared with scars.”    – Author Unknown […]

My Story of Survival (Part 2): Voices Never Forgotten

As a former police dispatcher, I spoke to a lot of people. And after only a year working at a busy agency, I had heard it all: shootings, stabbings, rapes, robberies, assaults, domestic violence, and very interesting combinations of all of the above. They became routine in a single shift.  However, suicide calls were always the toughest. […]

My Story of Survival (Part 1): Police Suicide Survivors

In Remembrance of Anaheim Police (CA) Officer Kathy Johnson, 1971-2006 […]

A Review of 2013

The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog. A New York City subway train holds 1,200 people. This blog was viewed about 5,000 times in 2013. If it were a NYC subway train, it would take about 4 trips to carry that many people. Click here to see the complete [...]

Operation 10-8 is Back Online

Operation 10-8 is back online. Thank you for your patience and support. Happy new year to all.

A Brief Leave of Absence

As of November 13, I resigned my position in Dispatch at the Anaheim Police Department (CA). Since January 2004, my primary responsibility has been answering 9-1-1 calls. On Halloween, I handled a suicide by gunshot incident, my second one within the year. Since then, I have been off work because I hear their voices in [...]

The Customer Service Challenge: Police vs. Nordstrom

“The Customer is Always Right” has long been a cliche’ used in the customer service industry, prompting businesses in the private sector to provide the highest quality of professional service to meet customer satisfaction.  So how can we apply this principle to law enforcement without turning police agencies into Nordtroms? […]

Teenage Girl and Dispatcher Honored as 9-1-1 Heroes at APCO Conference

On August 20th, 9-1-1 For Kids hosted a special Hero Award Ceremony at the 2013 APCO Conference honoring Dispatcher Lucy Kruse from the Brea Police Department (CA) for a call she handled from Samantha Swisher (17yrs), who called 9-1-1 requesting paramedics for her father. […]

Communities Across America Celebrate National Night Out

On August 6th, police agencies across the nation celebrated National Night Out, inviting residents to come out and join them in the fight against crime to keep communities safe. […]