Ever wonder what it’s like answering 9-1-1 Emergency calls? These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]
9-1-1… the phone number dialed in North America for emergency police, fire, or medical services. Everyone knows the phone number, but not everyone knows what happens when you call it. Even less is known about the people who answer those calls: emergency dispatchers. […]
A record-setting number of 911 professionals attended the International Academies of Emergency Dispatch annual Navigator Conference. […]
To the unsung heroes in dispatch communications who answer emergency phone calls… we call you, “The Thin Gold Line”. […]
All dispatchers have a favorite work station in their communications center. Here is a special tribute to the station I once called mine for so many years. […]
Sunrise at Huntington Beach, CA Living in Southern California has its advantages. For me, it is the beach; that is my happy place. […]
With all the stress and heartache that comes with a career in emergency communications, it is absolutely vital to find an escape in order to survive. […]
Ever wonder what it’s like answering 9-1-1 Emergency calls? These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]
Last week, I tried to call my parents on the land-line at their house, but the line was busy. I waited a few minutes and called back. Still busy. And without even thinking about it, I hung up and dialed “0” for the operator. It was not until a female voice answered, “Operator, how may I help you?”, that I came to my senses and realized what I was doing. […]
Detective Jeffrey Tobin hardly ever called me by my first name; he always called me “sir”, even after we developed a personal friendship. […]
