For Those Who Wear the Headset: The Thin Gold Line

To the unsung heroes in dispatch communications who answer emergency phone calls… we call you, “The Thin Gold Line”. […]

Ode’ to CMP1

All dispatchers have a favorite work station in their communications center.  Here is a special tribute to the station I once called mine for so many years. […]

Finding My Happy Place Somewhere Sunny and 75

Sunrise at Huntington Beach, CA Living in Southern California has its advantages.  For me, it is the beach; that is my happy place. […]

Dispatchers Must Find a “Happy Place” for Emotional Survival

With all the stress and heartache that comes with a career in emergency communications, it is absolutely vital to find an escape in order to survive. […]

Calls from 9-1-1: White Christmas

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

Old Habits Die Hard for Law Enforcement

Last week, I tried to call my parents on the land-line at their house, but the line was busy.  I waited a few minutes and called back.  Still busy.  And without even thinking about it, I hung up and dialed “0” for the operator.  It was not until a female voice answered, “Operator, how may I help you?”, that I came to my senses and realized what I was doing.  […]

In Remembrance of Anaheim Police Detective Jeffrey Tobin

Detective Jeffrey Tobin hardly ever called me by my first name; he always called me “sir”, even after we developed a personal friendship. […]

Exercise the Demons and Experience the Benefits

I am a gym rat; always have been.  And I know my father is to blame for it.  But the active lifestyle my father instilled in me followed me into my law enforcement career and ultimately helped save me. […]

Calls from 9-1-1: “Does anyone else have Bush?”

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

Calls from 9-1-1: The Taggers

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]