Book Review: Save My Life School, by Natalie Harris

Natalie Harris, an advanced care paramedic in Ontario, Canada, shares her personal journey battling depression and addiction from a post-traumatic stress injury she suffered on the job. […]

For Those Who Work Fire Services: The Thin Red Line

To the unsung heroes who work in fire services… we call you, “The Thin Red Line”. […]

2017 Public Safety Peer Support Conference

Over 500 public safety professionals attended the Peer Support Conference in San Diego last week. […]

Who Decides if You have a Bad Day at Work?

Phone lines do not stop ringing; radio transmissions feel never-ending. 9-1-1 callers do not have emergencies; police officers, firefighters, and EMTs respond to calls for service not even public-safety related. […]

Roles of Family and School in Preventing Juvenile Delinquency

Juvenile delinquency is one of the most interesting, yet complex, phenomena in the United States criminal justice system. […]

The Smile in Your Voice: Improving Interpersonal Skills for 911 Dispatchers

By improving interpersonal skills, 911 dispatchers can let callers hear the smile in their voices to improve communication and relationships with callers. […]

Rainy Days

It’s raining in Southern California.  Again.  […]

Calls from 9-1-1: The Freeway Complex Fire

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]

Former Cop Turned Realtor, Helps 1st-Responders Buy Homes

Jeff Parkerson has spent his entire adult life in service to others, first as a Marine, then a police officer, and now as a realtor helping first-responders buy or sell homes. […]

Calls from 9-1-1: The Bank Job

Ever wonder what it’s like answering 9-1-1 Emergency calls?  These are real stories from actual 9-1-1 calls providing an inside-look at the world of emergency communications: the good, the bad, the funny, and the sad; and how it all affects the dispatchers who answer those calls 24/7/365. […]