Mental Health Professional Finds Rewards in Helping First-Responders

Dr. Deborah Silveria had her phone in hand as she stood in the terminal at John Wayne Airport in Orange County, CA. She was checking last-minute text messages and emails when I met her outside the gate. […]

2018 Michigan APCO-NENA Joint Conference

Last week nearly 300 9-1-1 professionals in the great State of Michigan took over the Mission Point Resort on Mackinac Island for the Inaugural Joint Conference between the state’s chapters of the Association of Public-Safety Communications Officials International (APCO) and the National Emergency Number Association (NENA). I was honored to spend the week with them. […]

Army Vet, Former Firefighter Creates Podcast for First-Responders

John Stone has responded to two terrorist attacks both as an active-duty Army Soldier and EMT/firefighter. He speaks from those experiences in his new podcast, Yucked Up. […]

Survive & Thrive Fit Challenge Encourages Dispatchers to Get Fit

Jim Marshall woke up and looked in the mirror one day. That’s when his epiphany occurred and the Survive & Thrive Fit Challenge was born.  […]

Book Review: Save My Life School, by Natalie Harris

Natalie Harris, an advanced care paramedic in Ontario, Canada, shares her personal journey battling depression and addiction from a post-traumatic stress injury she suffered on the job. […]

For Those Who Work Fire Services: The Thin Red Line

To the unsung heroes who work in fire services… we call you, “The Thin Red Line”. […]

2017 Public Safety Peer Support Conference

Over 500 public safety professionals attended the Peer Support Conference in San Diego last week. […]

Who Decides if You have a Bad Day at Work?

Phone lines do not stop ringing; radio transmissions feel never-ending. 9-1-1 callers do not have emergencies; police officers, firefighters, and EMTs respond to calls for service not even public-safety related. […]

Roles of Family and School in Preventing Juvenile Delinquency

Juvenile delinquency is one of the most interesting, yet complex, phenomena in the United States criminal justice system. […]

The Smile in Your Voice: Improving Interpersonal Skills for 911 Dispatchers

By improving interpersonal skills, 911 dispatchers can let callers hear the smile in their voices to improve communication and relationships with callers. […]