Dr. Deborah Silveria had her phone in hand as she stood in the terminal at John Wayne Airport in Orange County, CA. She was checking last-minute text messages and emails when I met her outside the gate. […]
Last week nearly 300 9-1-1 professionals in the great State of Michigan took over the Mission Point Resort on Mackinac Island for the Inaugural Joint Conference between the state’s chapters of the Association of Public-Safety Communications Officials International (APCO) and the National Emergency Number Association (NENA). I was honored to spend the week with them. […]
John Stone has responded to two terrorist attacks both as an active-duty Army Soldier and EMT/firefighter. He speaks from those experiences in his new podcast, Yucked Up. […]
Jim Marshall woke up and looked in the mirror one day. That’s when his epiphany occurred and the Survive & Thrive Fit Challenge was born. […]
Natalie Harris, an advanced care paramedic in Ontario, Canada, shares her personal journey battling depression and addiction from a post-traumatic stress injury she suffered on the job. […]
To the unsung heroes who work in fire services… we call you, “The Thin Red Line”. […]
Over 500 public safety professionals attended the Peer Support Conference in San Diego last week. […]
Phone lines do not stop ringing; radio transmissions feel never-ending. 9-1-1 callers do not have emergencies; police officers, firefighters, and EMTs respond to calls for service not even public-safety related. […]
Juvenile delinquency is one of the most interesting, yet complex, phenomena in the United States criminal justice system. […]
By improving interpersonal skills, 911 dispatchers can let callers hear the smile in their voices to improve communication and relationships with callers. […]
